Refund Policy

 

Refund

service@trendygowns.com

Please refer to the details about our cancellation and return policies below. Products covered by the policy of a 7-day return and 14-day exchange service. If you can't find the answers to your question about the return and cancellation policies here, please feel free to contact us by email for customer service assistance.

Return Policy

7-Day Return Window

If you are not satisfied or there is a quality issue, contact us within 7 days of receiving your dress.

Original Condition

We only accept items that are unworn, unwashed, unaltered, undamaged with original tags and packages.

Evidence Required

For quality issues, shipping damage, or errors, please provide photos or clear evidence showing the problem.

Customer Responsibility

Errors in size/color made by the customer during ordering are not eligible for refund. Custom orders incur a 35% customization fee.

Return Shipping

We don't offer free return shipping. However, if we shipped the wrong item or it's damaged due to our fault, we will cover the cost.

Partial Refund Option

For minor issues, we encourage keeping the dress and we'll process a partial refund for local alteration fees.

How To Return

1
Contact us within 3 days of receiving your order. Email service@trendygowns.com with an explanation and photos stating the reason. We will send you the return address once confirmed.
2
After our customer service approves your request, send the item(s) via your local post office within 3–5 business days and keep the tracking number.
3
We will process the refund once we confirm the product has the issue. Refunds usually take 9–14 working days to credit to your account, depending on your bank or payment service. A small transaction fee may apply.
4
Please understand that extra service fees for rush order and expedited shipping are non-refundable.

We will not make a refund based on these reasons:

  • Overdue delivery due to wrong shipping address or telephone number provided by the buyer.
  • Selecting free shipping but requiring the dress in a short time (within 2 weeks).
  • Providing a wrong e-mail address that cannot receive our notifications.
  • Never received any confirmation e-mails & calls within 24 hours.
  • Delays caused by the buyer not responding during our required time — buyer is in full charge of the loss.
A 15% restocking fee applies to cover repackaging, processing, and any loss in value. This will be automatically deducted from your refund.

Any further questions/issues, please do not hesitate to contact us: service@trendygowns.com

TrendyGowns · customer-first | 2026 · refund & cancellation policy